Seller Relations Specialist

Active

Leroy Merlin

Fourways, Gauteng, South Africa

Full-time

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Posted 12 June 2025

About this opportunity

This full-time at Leroy Merlin in Fourways, Gauteng, South Africa is listed on SA Easy to help South African job seekers find clear opportunities. The position is advertised as "Seller Relations Specialist". Review the requirements below, confirm details with the employer, and never pay to apply for a job.

Employer listing

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Closing Date: Not specified Posted Date: 2025-06-12 Purpose of the Role To onboard third-party marketplace sellers, maintain catalogue quality, and drive day-to-day performance for Leroy Merlin South Africa’s expanding marketplace, ensuring high seller satisfaction and business growth. Key Responsibilities Seller Onboarding & Support: Guide new partners through registration, product listing, and first sales Offer Listing Management: Assist sellers in creating and maintaining high-quality offers, ensuring price accuracy, stock synchronization, and full attribute completeness Catalogue & SLA Monitoring: Track catalogue health, service levels, and flag issues proactively Performance Analysis: Monitor GMV, take-rate, returns, and NPS using advanced Excel or Google Sheets Process Improvement: Document SOPs and propose automations to streamline tasks Seller Education: Develop webinars, training decks, and one-pagers to support seller growth Key KPIs Onboard 10–15 new sellers with zero critical catalogue errors Publish 5,000 new offers with full attribute completeness Increase GMV of seller cohort by 15% quarter-on-quarter Manage 25–40 active sellers contributing R35m+ annual GMV under senior guidance Keep blocked offers under 2% and maintain 95% offer-attribute completeness Achieve average seller CSAT of 4.7/5 Requirements 2–3 years’ experience managing third-party marketplace sellers on platforms like Mirakl, Amazon, Takealot, Magento, or Shopify Marketplace Proven impact on R10m annual GMV (include figures in CV) Advanced Excel or Google Sheets skills Experience creating training materials or SOPs that improved seller performance Fluent in English (French advantageous) Advantageous Exposure to B2B SaaS or management consulting Marketplace experience in emerging markets Familiarity with feed-management tools (e.g., ChannelAdvisor, ShoppingFeeder) Company Overview Leroy Merlin, a global leader in the DIY retail market, supports home improvement projects with solutions for plumbing, lighting, heating, electricity, sanitation, security, cooking, gardening, and more. With a “Human First” strategy, the company is recognized by the “Great Place to Work” and “Top Employers” Institutes. Leroy Merlin emphasizes local market adaptation and long-lasting partnerships to create value for customers, employees, suppliers, and stakeholders.

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